Shipping Policy

Greenwise industries LLC

• contactus@greenwisedispensary.com
• 3118 Washington BLVD #100011
  Arlington, Virginia
  Zip code: 22210

Applies To:Online sales from Green Wise Dispensary to customers within the United States.

1. Overview

This Shipping Policy explains how orders placed on our website are processed, shipped, and delivered. Because we operate in a highly regulated industry, shipping availability, methods, and requirements vary based on product type, destination, and applicable law. By placing an order, you agree to the terms outlined below.

If any portion of this policy conflicts with applicable state or federal law, the applicable law will control.

2. Shipping Coverage & Legal Limitations

We ship within the United States only.

We ship products only where permitted by law.

Some products may not be eligible for shipment to certain states, cities, or local jurisdictions due to regulatory restrictions.

Orders placed to restricted locations may be cancelled and refunded at our discretion.

Cannabis / THC Products

No interstate shipping of marijuana or THC products is permitted under federal law.

GreenWise Dispensary does not ship marijuana across state lines.

THC products, when offered, are shipped only within the state where the sale is completed and only in compliance with that state’s rules.

Carriers and postal services prohibit mailing marijuana products.}

3. Hemp, CBD & Vape Product Shipping

Hemp-derived products shipped interstate comply with the 2018 Farm Bill and applicable federal updates and contain no more than 0.3% delta-9 THC by dry weight.

Some states restrict or prohibit certain hemp-derived cannabinoids or vape products. Customers are responsible for knowing their local laws.

We do not ship products that carriers or federal regulations prohibit, including restricted vapor products.

Shipping Restrictions May Include:

States: Idaho, Kansas, and any other restricted states based on product type

Address Types: P.O. Boxes, APO/FPO/DPO military addresses, or international addresses

Vape Bans: Certain states or cities prohibit flavored vape shipments; affected orders will be cancelled and refunded

4. Order Processing Time

Standard Processing: 1–3 business days (Monday–Friday, excluding holidays)

Cut-Off Time: Orders placed after 2:00 PM EST begin processing the next business day

Processing time does not include shipping transit time

Orders may be delayed due to age/ID verification, inventory availability, or regulatory compliance checks

5. Age Verification & Adult Signature (21+)

To comply with federal and state law:

Age Verification is required at purchase

Adult Signature (21+) is mandatory at delivery for orders containing hemp-derived or vape products

Delivery drivers will require a government-issued photo ID

Packages cannot be left at doors, mailboxes, or with minors

Failed Delivery Attempts

After three (3) failed delivery attempts, the package will be returned to us

A 20% restocking fee and original shipping costs will be deducted from any refund issued

6. Shipping Methods, Carriers & Packaging

We ship using compliant third-party and private regional carriers

We do not use USPS for marijuana or restricted vapor products

Carrier selection depends on product type, destination, and legal requirements

If a carrier refuses shipment for compliance reasons, the order will be cancelled and you will be notified

Discreet Packaging

Orders ship in plain, unmarked packaging

Return labels may list GW Logistics or a similar neutral sender name to protect customer privacy

7. Shipping Rates & Fees

Shipping rates are calculated at checkout based on destination, weight, and shipping method

Promotional or free shipping offers may be available for limited periods

Shipping fees are non-refundable, unless the error was made by us

8. Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

Orders shipped to incorrect or incomplete addresses are not eligible for replacement or refund

Returned packages due to address errors may incur additional shipping or restocking fees

9. Tracking Information

A tracking number will be emailed once the order is picked up by the carrier

Please allow up to **24 hours** for tracking updates to appear

10. Lost, Stolen, Delayed, or Damaged Packages

Once a package is marked Delivered by the carrier, GreenWise Dispensary is not responsible for loss or theft

Carrier delays, weather events, or routing issues are outside our control

We strongly recommend adding Shipping Insurance / Route Protection at checkout

Damaged Items

Report damage within 48 hours of delivery

Provide order number, photos of packaging and product, and a description

Approved claims may receive a replacement, store credit, or refund as required by law

11. Failed, Refused, or Undeliverable Packages

If a package is refused or returned due to customer action or inaction:

Original shipping fees are not refunded

Additional shipping or restocking fees may apply

Refunds, if issued, may be store credit only

12. Order Cancellations

Orders may be cancelled only before shipment

Once an order has shipped, it cannot be cancelled and is subject to our Returns & Refund Policy

13. Compliance Disclaimer

By purchasing from this site, you confirm that:

You are 21 years of age or older

You are complying with all applicable state and local laws

You understand that shipping eligibility depends on your location and product type

GreenWise Dispensary reserves the right to cancel any order that fails age verification, address validation, or legal compliance checks.

14. Contact Information

For shipping-related questions or claims:

Email: Contactus@greenwisedispensary.com

Please include your order number, photos (if applicable), and a brief description. We respond within 48 business hours.

15. Governing Law

This Shipping Policy is governed by the laws of the state where the sale is completed. If any provision conflicts with applicable law, that law will control.